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TRAVELING RV TECHNICIANS

Effective Date 4/20/2025

TRAVELING RV TECHNICIANS is committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our mobile RV repair services or interact with us.

This Policy is incorporated by reference into the Terms of Service to which you agreed upon entering the Website, registering with us, requesting a quote, or signing up for or utilizing our services. Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree to this Policy you are prohibited from accessing or using this Website, communicating with us, or using our services. This Policy may change from time to time. Your continued use of this Website or our services after we make changes is deemed to be acceptance of those changes, so please check this Policy periodically for updates.

1. NOTICE

We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally, this information is requested when you create a Registration ID on the site or when you download free software, enter a contest, order email newsletters or join a limited-access premium site. We use your Personal Information for four primary purposes:

· To make the site easier for you to use by not having to enter information more than once.

· To help you quickly find software, services or information.

· To help us create content most relevant to you.

· To alert you to product upgrades, special offers, updated information and other new services from TRAVELING RV TECHNICIANS.

2. INFORMATION WE COLLECT

We may collect the following types of personal information:

· Name, e-mail address, phone number, mailing address

· Payment information code billing information and payment details

· Online interaction information: information collected when you visit our website or interact with us via e-mail, including IP addresses, cookies, and browsing behavior.

· Usage Information such as information about how you use and got to our Website.

· Marketing and Communications Information such as your preferences in receiving marketing from us and our third parties and your communication preferences including language preferences.

· Vehicle Information such as vehicle identification number (VIN), make, model, year, the type of damage, cause of damage, part information and other information that may be gathered in order to file an insurance claim and provide technical services and repairs.

This Policy does not apply to:

· Any third party including our affiliates and subsidiaries or any obtained through any link with our Website.

· The job application process or information shared with us from employees or independent contractors.

3. HOW WE COLLECT INFORMATION

We use different methods to collect data from and about you including through the following means.

Direct Interactions. The information we collect on or through our Website or when you interact with us, including, for example:

• Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to our services, or requesting a quote or further services. We may also ask you for information when you report a problem with our Website.

• Records and copies of your correspondence (including email addresses), if you contact us.

• Details of transactions you carry out with us and of the fulfillment of your orders. You may be required to provide financial information before placing an order.

• Your search queries on the Website.

• Records of calls and other communications you engage in with our staff.

· Third Parties or publicly available sources. We may receive information about you if you visit other websites employing our cookies or from third parties including, for example business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies, data brokers or aggregators.

Automated technologies or interactions. As you interact with our Website, we may automatically collect technical data about your equipment, browsing actions and patterns as specified above. We collect this information by using cookies and other similar technologies (see Cookies and Automatic Data Collection Technologies).

4. HOW WE USE YOUR INFORMATION

We use the information we collect to:

· Perform RV repair and maintenance services.

· Process payments and send invoices or receipts.

· Communicate with you about appointments, updates, and promotions. Improve our services, website, and customer experience

· Comply with legal obligations.

· We also collect, use, and share Aggregated Information such as statistical or demographic information for any purpose. Aggregated Information could be derived from your Personal Information but is not considered personal data by law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your usage information to calculate the percentage of users accessing a specific feature of the Website. However, if we combine or connect Aggregated Information with your Personal Information so that it can directly or indirectly identify you, we treat the combined data as Personal Information which will be used in accordance with this Policy.

5. SHARING YOUR INFORMATION

We do not sell your personal information. However, we may share your information with:

· Service providers: third party companies that help us provide our services such as payment processors, marketing platforms.

· Legal authorities: when required by law or to protect our rights and customers.

· Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred.

6. DATA SECURITY

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

7. YOUR CHOICES

· Confirm that that your personal data is being processed and correct, delete, and/or obtain a copy of your personal data in a portable and readily usable format (if feasible); opt out of personal data processing activities for purposes such as targeted advertising, personal data sales, profiling that produces a legal effect; opt out of the collection of sensitive data; and opt out of the collection of personal data through voice or facial recognition features, among others.

· Marketing Communications: You can opt out of receiving promotional emails by following the unsubscribe link in the email.

· Access and Correction: You can request access to or correction of your personal information by contacting us.

· Cookies: You can manage cookies through your browser settings.

8. OUR RESPONSE TO YOU

· We will provide you with the means to ensure that your personal information is correct and current. You may review and update this information at any time.

· You may tell us whether you want us to send you marketing information, or whether you want third parties to send you their offers by postal mail.

· You may sign up for electronic newsletters about our services and products.

· We will respond to your requests to exercise your rights “without undue delay” but no later than 45 days after receiving the request.

· We will limit collection and processing of personal data to only that which is adequate, relevant, and reasonably necessary in relation to the processing purposes.

· Maintain reasonable administrative, technical, and physical data security practices.

· Not discriminate against consumers who exercise your rights and not process personal data in violation of federal laws prohibiting discrimination.

9. CHILDREN’S PRIVACY

Our Website, and related marketing activity, is not intended for, directed to, or is it likely or regularly accessed by children under 18 years of age. The Website is intended to permit those over the age of 18 to schedule recreational vehicle (RV) repair, services and products. No one under age 18 may provide any information to or on the Website. We do not knowingly collect Personal Information from children under 18. If you are under 18, do not use or provide any information on this Website or on or through any of its features, register on the Website, make any purchases through the Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received Personal Information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us as provided below.

10. THIRD-PARTY LINKS

Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices of these websites, so we encourage you to review their policies.

11. COOKIES AND AUTOMATIC DATA COLLECTION TECHNOLOGIES

Our Website uses cookies (small files placed on your device) or other automatic data collection technologies to distinguish you from other Website users. This helps us deliver a better and more personalized service when you browse our Website. It also allows us to improve our Website by enabling us to:

· Estimate our audience size and usage patterns.

· Store your preferences so we may customize our Website according to your individual interests.

· Speed up your searches.

· Recognize you when you return to our Website.

Certain internet browsers may offer you the option of providing notice to websites that you do not wish for your online activities to be tracked for preference-based advertising purposes ( "Do Not Track Notice"). Some browsers are, by default, set to provide a Do Not Track Notice, whether that reflects your preference. Please note that with respect to our Website, we do not take any action based on browser based Do Not Track Notices, unless required to do so by law; however, such policy of taking no action may be changed or updated from time to time without notice.

You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, certain parts of our Website may become inaccessible and certain features may not work correctly. Unless you adjust your browser settings to refuse cookies, our system will issue them.

Certain features of our Website may use Flash cookies (local stored objects) instead of browser cookies to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies and browser cookies use different management tools and you must manage their settings separately.

Our Website pages and e-mails may contain web beacons (small transparent embedded images or objects, also known as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count website page visitors or email readers, or to compile other similar statistics such as recording Website content popularity or verifying system and server integrity.

We may use third-party tools to monitor and record interactions with our Website. These tools may record your mouse movements, clicks, and/or keystrokes. We use information from these tools to better understand how users interact with our Website and enhance the user experience. By using our Website, you consent to our use of these recording tools.

12. THIRD-PARTY USE OF COOKIES AND OTHER TRACKING TECHNOLOGIES

Some content or applications, including advertisements, on the Website are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Website.

13. HOW DOES THIS SITE USE GOOGLE SERVICES?

We use Google Analytics first-party "cookies" and the DoubleClick and other partner third-party "cookies" for reporting and advertising. These first- and third-party cookies are used together to help us better understand your interests and online behavior in an aggregate and anonymous form. The Google Analytics first-party "cookies" are used to compile statistical information and reports on aggregate visitor activity on our Website. We use third-party cookies to enable Google Analytics demographics and interest reporting, which allows us to understand, in aggregate, the age, gender, and interests of our visitors. In addition to this, we use first- and third-party Google Analytics, DoubleClick and other partner "cookies" for remarketing. Remarketing allows our ads to be delivered to visitors on other third-party websites after they leave our Website. This advertising directly relates to offers that may be of interest to you based on your prior Website visit. None of the data we collect from first- and third-party "cookies" can be linked to an individual person nor is this data able to personally identify any visitor to our Website.

If you would like to opt out of Google Analytics tracking, you may do so by installing the Google Analytics opt-out browser add-on that can be found here. https://tools.google.com/dlpage/gaoptout

14. SERVICE PROVIDERS

We may provide your Personal Information to vendors who process such Personal Information strictly on our behalf in order to provide services to us excluding targeted advertising (“service providers”). Service providers may be used in many aspects of our business including, without limitation, marketing, advertising, fulfilling services to consumers and businesses, business analytics, data science, information technology, legal and regulatory compliance, accounting, and facilities management. Service providers are obligated to keep Personal Information confidential and use it only for the purposes for which we disclose it to them.

15. DATA RETENTION

We generally keep all categories your Personal Information for as long as needed or permitted considering the purpose(s) for which it was obtained. Generally, the criteria used to determine our retention periods include (i) for as long as we have an ongoing relationship with you; (ii) as required by a legal obligation to which we are subject to, e.g. including statutory periods to retain information as well as to fulfill commitments to you through our warranty programs; or (iii) as advisable in light of our legal position (such as in regard of applicable statutes of limitations, litigation, or regulatory investigations).

16. SELECT STATE PRIVACY RIGHTS

If you are a resident of Colorado, Connecticut, Delaware, Florida, Iowa, Montana, Nebraska, New Jersey, New Hampshire, Oregon, Texas, Utah, or Virginia, we provide you the following additional privacy rights.

· Right to Know – Specific Pieces of Personal Information and/or Categories of Personal Information .

· You have the right to request that we confirm whether we are processing your Personal Information and to disclose to you the Personal Information we retain about you, subject to exceptions permitted by law.

Right to Delete Personal Information

· You have the right to request that we delete the Personal Information we retain about you, subject to exceptions permitted by law.

Right to Correct Inaccurate Personal Information

· You have the right to request that we correct inaccurate Personal Information we retain about you, taking into account the nature of the Personal Information and the purposes of our processing of it.

Right to Appeal

· If we deny your request, in full or in part, you may appeal our decision by submitting a request to appeal.

· If we deny your appeal, you may also contact your state Attorney General to lodge a complaint and we will provide you with an online mechanism to do so.

Right to Third Parties

· For residents of Oregon only, you have the right to receive a list of specific third parties, other than natural persons, to which TRAVELING RV TECHNICIANS discloses Personal Information of consumers.

How to Exercise Your Rights

· How to submit requests. To exercise your rights described above, please submit a verifiable consumer request to us by either contacting us at the location below.

· Who may submit requests. Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your Personal Information. You may also make a verifiable consumer request on behalf of your minor child. You may designate an authorized agent in writing to make a request on your behalf.

· How often can you submit requests. You may only make a Right to Know request twice within a 12-month period free of charge. If you submit more than two Right to Know requests during the 12-month period, we may charge an administrative fee and will inform you of the fee before processing your request.

· How we verify and respond to requests.

(1) Your verifiable consumer request must also describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

(2) We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you.

(3) We will only use Personal Information provided in a request to verify the requestor's identity or authority to make the request and fulfill or deny the request. We may retain Personal Information provided in connection with your request for at least two (2) years as required by law.

(4) We endeavor to respond to a verifiable consumer request within forty-five (45) days from its receipt. If we require more time, up to a maximum of ninety (90) days from receipt as provided by law, we will inform you of the reason and extension period in writing. If you are a Connecticut, Delaware, Iowa, Montana, Nebraska, New Hampshire, Texas, or Virginia resident, then the maximum time to respond is sixty (60) days from its receipt.

(5) If you have a password-protected online account with us, we will deliver our written response to that account. If you do not have a password-protected online account with us, we will deliver our written response by mail or electronically, at your option.

(6) The response we provide will also explain the reasons we cannot comply with a request, if applicable. If you requested a copy of the specific Personal Information we have on file about you, we will select a format to provide your Personal Information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

(7) We do not charge a fee to process or respond to your request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

17. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the effective date.

18. CONTACT US

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us at:

· Email: rvservicesfl@gmail.com

· Phone: (407) 392-3252

· Address:1809 E Broadway St., BOX 315, Oviedo, FL 32765