4.9 ★★★★★
Frequently Asked Questions
Scheduling Your Visit
1. How do I schedule a service appointment? The fastest way is to fill out our Online Intake Form. This provides our team with your rig details so we can arrive fully prepared.
2. What is your cancellation or rescheduling policy? We ask for at least 24–48 hours' notice for cancellations. This allows us to move other clients up who may have been waiting weeks for an appointment.
3. Do you offer emergency or weekend service? Emergency, weekend, and holiday services are offered at the technician's discretion. These specialized visits carry a $250 onsite fee and a $250/hour labor rate as outlined here.
4. Do I need to be present for the appointment? We prefer a responsible adult to be present to provide access and review the repair. However, we can work with clients in special circumstances at the technician's discretion.
What to Expect On-Site
1. What do I need to do to be ready for the technician? Please ensure your RV is accessible and pets are secured. Please clear out any cluttered areas where the technician may need access (such as storage compartments or under-sink cabinets). If you have purchased your own parts for us to install, please keep them in the original packaging and have the purchase receipt on hand for our inspection.
2. Do you perform engine, chassis, or generator repairs? No. Traveling RV Technicians specializes in the "Living Side" of the RV (Plumbing, Electrical, HVAC, Appliances). We do not service generators, drivetrains, or chassis components. Click here to see our full list of services.
3. How long does a typical service call take? Most diagnostic visits take 1–2 hours. However, "ghost problems" (intermittent electrical issues or hidden leaks) may require additional time for an accurate resolution.
4. What happens if weather affects my appointment? For safety and quality, certain repairs (roofing, AC, or awnings) cannot be performed in heavy rain, high winds, or lightning. If weather is a factor, we will contact you to adjust our arrival time.
Parts, Quality, & Warranties
1. Can I buy my own parts and have you install them? Yes, provided the parts are RVIA compliant. Customer-supplied parts are subject to a labor rate of $200/hour and carry no warranty through our company. If you are having trouble finding a part that is RVIA compliant, feel free to check out options on our online parts store. Note: We do not install any Air Conditioning units unless they are purchased through us or our online store.
2. What warranties do you offer? We provide a 30-day labor warranty on standard repairs and a 90-day labor warranty for repairs covered by extended warranties. We uphold all manufacturer warranties on products (except for toilets). Please call with any specific warranty questions.
3. What if a part needs to be ordered? If a part isn't on the truck, we will generate a digital estimate for your review. We will order the part once you approve the estimate via email and/or text message. The follow-up appointment will be scheduled based on the manufacturer's shipping ETA.
4. Do you work with RV extended warranties or insurance? Yes! We work with many insurance and extended warranty providers. We provide the necessary digital documentation to help streamline your claim process.
Rates & Payment Info
1. How and when do I pay for the service? Payment is due upon completion. We accept Cash, Check, Zelle, and all major Credit Cards (Visa, MasterCard, Amex).
2. How are mobile service fees calculated? We charge a standard Onsite Fee plus an Hourly Labor Rate. For locations outside our 30-mile service area, an additional mileage fee applies. This fee may be adjusted if multiple clients in the same park schedule service for the same day. Please refer to our rates page for more information.
3. Do you require a deposit for large repairs? Generally, no; however, all special-order parts must be paid for in full before the order is placed. Large-scale repairs and deposit requirements are handled at the technician's discretion.
4. What if the problem requires a second visit for parts? At the technician's discretion, we may allow the initial diagnostic bill to "roll over" to the second day. This allows you to settle the full balance once the parts are installed and the job is complete, rather than paying for the onsite visit twice.
